SHIPPING & RETURNS
SHIPPING UPDATE DUE TO COVID-19
Please understand that our team at Lost Feather are doing our best to get packages shipped out in a timely manner. We are currently working with a small staff. While we do our best to prevent delays, unfortunately they may happen due to COVID-19. We thank you for your understanding and patience. We appreciate you more than ever for choosing to shop and support our small business!
Returns & Exchanges
Our team at Lost Feather has carefully selected the products sold on our site simply because we love them! However, we totally understand that you may need to make a return/exchange. Please note that we currently do not accept standard returns. All returns will be issued as store credit. Exchanges are accepted within 30 days from date of delivery. After 30 days, we are unable to accept any items. To be eligible for an exchange, your item must be in the same condition in which you received it; unworn, unused, tags attached and in its original packaging.
In case of an exchange, our customers are responsible for return shipping. Any refunds are issued as store credit, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Items sent in that arrive with postage still due will not be accepted and will be sent back to sender. Please allow 3-5 business days, from the date of receipt, for our team to conduct a quality control review and issue the exchange or store credit. Once exchange process is completed, you will be notified via email.
RETURN AN ITEM VIA YOUR PREFERRED CARRIER- If you would like to use your own return shipping method, please obtain a return authorization number from a member of our team at email@example.com Once obtained, pack and return item(s) in original condition, include the provided RMA form (Return Merchandise From), and send to:
Lost Feather Boutique
8190 Barker Cypress, Ste 1900
Cypress, Texas 77433
HOLIDAY RETURNS - Any orders placed during our Holiday Period (November 15th 2021, through January 15th, 2022) qualify for our extended Holiday Return Window and may be returned within 40- days of delivery. Refunds will be issued as store credit. If you have any questions regarding our extended holiday return window, email our customer care team at "firstname.lastname@example.org"
EXCHANGE- Exchanges must be within the 30 day return timeframe. Please note that with an exchange the same policies apply as if it were a standard return. Items must be unworn, unused, with tags attached and in its original packaging. You will be issued store credit in which you can apply towards the new item.
FINAL SALE- Please note that final sale and clearance item(s) are not returnable or exchangeable except for manufacturing defects. If a defect is discovered please contact our Customer Care team at Customercare@LostFeather.com. Due to sanitary purposes we can not accept returns on personalized items, swimsuits, or jewelry. Final Sale extends to any items ending in .88. If you have any questions or concerns please reach out to our customer care team as they will be more than happy to help!
DAMAGES- Please inspect your items once you receive them and contact our customer care team immediately if the item is defective, damaged or if you have been sent the wrong item. Sometimes mistakes happen and we would like to make it right! Please note that once it has passed 14 days post delivery, your items will be considered in good condition and delivery complete.
Incase of a return, please allow 3-5 business days, from the date of receipt for our team to conduct a quality control review. Allow 5-7 business days for the e-gift card to be emailed to you. E-gift cards have no expiration date.